A'r ymateb gan Amazon
12.4.07
Ar yr un diwnod mae erthygl am fy helynt gyda Amazon yn ymddangos yn Golwg, dwi wedi cael yr e-bost canlynol:
Diweddariad 13.407
Duw a wŷr os yw Amazon yjn darllen y blog yma (neu'r un Saesneg o leiaf), ond ers i mi bostio'r uchod, dwi wedi cael e-bost arall yn dweud y canlynol. Diawch, chwarae teg iddyn nhw!
Dear Rhys Wynne,Byddwn i wedi disgyl iddynt gynnig ychydig bach mwy i mi na dim ond cost stamp, ond o leiaf maent wedi newid eu hagwedd. Dwi'n dal ddim yn siwr os wnai eu defnyddio eto.Firstly please accept our apologies for the delay in resolving this issue for you
and thank you for your patience.
Having advised our Management team of the issue you have encountered, we have
reviewed our policy regarding the receipt of cheque's written in Cymraeg, and are
pleased to advise you we are more than happy to accept cheque's from our customers
written in Cymraeg.
We do sincerely apologise for your original cheque being returned to you and would
ask you to resend the cheque to us and we will fulfill your order.
Due to this inconvenience we will certainly refund you for any postage costs
incurred for returning the cheque to us.
Your cheque should be made payable to Amazon EU S.A.R.L and sent to the following
address:
Amazon.co.uk
Customer Accounts
1-9 The Grove
Slough
Berkshire SL1 1QP
United Kingdom
Please contact us on the below link to advise us of any postage costs incurred.
Thank you for choosing Amazon.co.uk and we look forward to your future custom.
Warmest regards
Paul S.
Customer Service
Amazon.co.uk
Diweddariad 13.407
Duw a wŷr os yw Amazon yjn darllen y blog yma (neu'r un Saesneg o leiaf), ond ers i mi bostio'r uchod, dwi wedi cael e-bost arall yn dweud y canlynol. Diawch, chwarae teg iddyn nhw!
Dear Rhys Wynne,
Further to my previous correspondence with regards to
the processing of order by cheque payment, our
Management team have concluded their review of your issue and they
have agreed to provide a good will gesture to the value of GBP22.93.
This goodwill gesture will be in the form of a promotional
certificate which can be redeemed towards your next purchase with
Amazon.co.uk.
Please accept this goodwill gesture as an apology for
the inconvenience of having to forward us the cheque
payment again, and thus delaying the dispatch of the item to you.
Thank you for your understanding and patience with
regards to this matter.Labels: amazon, cymraeg, gwasanaeth, ymgyrchu
Neges gan Amazon i Gymru
3.4.07
Ar yr un penwythnos a glywais y newyddion da bod cwmni Amazon yn dod a 1,200 o swyddi i Gymru (oes na sens rhoi £9 miliwn o 'gymorthdal' i gwmni sy'n gwneud rhwng $370 a $510 miliwn o elw?), dyma fi'n cael siec wedi ei ddanfon yn ôl ataf gan yr un cwmni gyda'r nodyn (hynod gwrtais) canlynol:
Diweddariad 4/4/07
Wedi cael ymateb gan Amazon.
Diweddariad 10/4/07
Wedi cael ymateb ar ran Alun Pugh. Tydi o ddim yn rhoi unrhyw farn ar y sefyllfa, mond yn dweud ei fod wedi pasio'r peth ymlaen at Fwrdd yr Iaith er mwyn iddyn nhw gysylltu âg Amazon.
Dear Customer,Agwedd braidd yn od a hen ffasiwn. Dwi wedi bod yn postio siec yn Gymraeg i BT ers blynyddoedd heb unrhyw drafferth. Dwi eisioes wedi danfon llythyr i'r Western Mail, oes llawer o bwynt danofn un at Rhodri Morgan (fy AC lleol), Andrew Davies a Alun Pugh chi'n meddwl?
Please find enclosed your cheque for £22.93 as the words are written in Welsh. Sorry to ask but could you please amend and return to us so we may proceed with your order, as the bank may not be able to read it.
Kind regards
Billing Dept.
Diweddariad 4/4/07
Wedi cael ymateb gan Amazon.
Diweddariad 10/4/07
Wedi cael ymateb ar ran Alun Pugh. Tydi o ddim yn rhoi unrhyw farn ar y sefyllfa, mond yn dweud ei fod wedi pasio'r peth ymlaen at Fwrdd yr Iaith er mwyn iddyn nhw gysylltu âg Amazon.
Yr wyf [Robert Tyler, Uned Iaith Gymraeg/Cyfryngau], felly, wedi gofyn i’r Bwrdd gysylltu gyda Amazon mewn perthynas â’u polisiau iaith. Bydd y Bwrdd wedyn yn cysylltu’n uniongyrchol gyda chiMae hyn yn newyddion da gan fod rhywun o gylchgrawn Golwg hefyd wedi cysylltu âg adran wasg cwmni Amazon ar ôl darllen fy sylw ar maes-e am y peth.
